Ghanaians, particularly Telecel users (formerly Vodafone), can now heave a sigh of relief as the telecommunication company announced they have successfully secured 100% of their internet capacity.
In a recent communication to their subscribers, the company expressed gratitude for their patience and assured them that they are working on refunding expired bundles and ensuring refunds.
Telecel announced:
Dear cherished customer, Telecel Ghana is pleased to inform you that we secured 100% of our internet capacity and services are being restored. We appreciate your patience and understanding during this period. Please be assured that our team has started work on refunds of expired bundles and related issues. Thank you.
Data services in several regions of Africa were severely impacted on Thursday, March 14, due to an undersea cable cut. This incident has caused major disruptions, particularly affecting Mobile Network Operators operating on limited data capacity.
Ghana’s Communications Authority reported a loss of approximately 1,596.6 Gbps of data capacity as a result of multiple undersea cable cuts. The disruption has had a significant impact on various sectors such as banking, healthcare, education, and government services, highlighting the crucial role of internet access in daily activities.
Authorities in the affected countries are working tirelessly to minimize interruptions and restore internet services. Despite various speculations, including technical issues and cyberattacks on internet infrastructure, the exact cause of the outage remains unknown.
The National Communications Authority (NCA) of Ghana has stated that it will take at least five weeks to fully restore internet services.
“It is important to note that the Mobile Network Operators (MNOs) are working around the clock to restore full services. In addition, the MNOs have informed affected customers of the disruptions via various channels,” the NCA added.
